FAQ

How can I track my package ?

Simply use your order number along with your email address in the "Track my order" section on the website.

What are the shipping times for your products ?

We strive to ship your order within 24 hours of your purchase. However, this timeframe may occasionally extend to 48 hours. Once shipped, your order will be in the hands of the carrier and delivered to you within 5 to 9 business days. (These times may vary depending on periods, promotions, and the shipping service used)

Is shipping free ?

Currently, shipping is offered for all orders for a limited time.

Do you ship worldwide ?

No, unfortunately. We only deliver to Australia.

I haven't received all the items from my order, what should I do ?

It's possible that your items are shipped separately depending on their origin. If your order contains items from different warehouses, you will receive multiple packages. The rest of your order will likely arrive shortly.

I received a damaged item. What can I do ?

We're sorry to hear that. Please simply contact us via the contact form on our website, and we will send you a replacement item as soon as possible.

What is the quality of your products ?

Our items are meticulously crafted by professionals. We place great emphasis on the quality of the materials used to create high-quality items.

What payment methods are available ?

We accept all major credit cards (VISA, MasterCard, AMEX) as well as PayPal payments. However, please note that we do not accept checks, money orders, or bank transfers.

How can I request a return ?

For any return requests, please contact us via our support: support@delka.org. For more information on returns, please refer to our Return Policy available on our website.

Are return fees covered ?

All return fees and other charges related to returns are the responsibility of the customer.

Can I request a product refund ?

Yes, you can submit a refund request by contacting us via our support: support@delka.org.